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Returns

Cooling off period

You can cancel any unopened order for any reason within 7 working days- beginning on the day you receive the goods. To do this, you must notify us by writing specifying the order you wish to be cancel. The item must be returned unused and in its original packaging alongside the packing note and invoice (proof of purchase). 

Collection charges will apply if the item needs to be returned to us, unless otherwise agreed. Your refund will be issued to you within 14 days of cancellation. 

We can only refund payment through the same method that your order was made using. If you paid for the original purchase using V12 Finance the outstanding amount will be credited to your Grease Gorilla account for you to use within 6 months. 

 

No longer required goods 

If you change your mind and decide that you no longer want an item that we have delivered, within 14 days of purchase, then the item must be returned unused and in its original packaging alongside the packing note and invoice (proof of purchase). You must notify us in writing by specifying the order number and reason for return and we will arrange for the necessary collections to be made. Collection charges will apply. Your refund will be issued to you within 30 days of cancellation.

We can only refund payment through the same method that your order was made using. If you paid for the original purchase using V12 Finance the outstanding amount will be credited to your Grease Gorilla account for you to use within 6 months.

 

Order delivered damaged

If your order has arrived to you in a damaged condition please notify us in writing within 5 working days of purchase to arrange collection. The item must be returned in its original packaging alongside the packing note and invoice (proof of purchase). We can then arrange for a new product to be delivered to you once the damaged goods have arrived back to our warehouses.  

If you do not contact us within 5 days of purchase we will direct you to the manufacturer’s guidelines. 

 

Faulty Goods

Power Tool products designed for professional use are not subject to the terms of consumer rights.

Under guidelines set to us by manufacturers we will advise you of the nearest repair agent which is free of charge under your manufacturer’s warranty – please remember to register your item on the manufacturer’s website for any additional warranty. 

We do not accept returns of damaged or defaced items regardless of timescale. These will always need to be taken to an authorised repair agent or the manufacturer.

Got any questions? We're here to help! - Email us atinfo@greasegorilla.co.uk
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